What are the advantages of registering for the MUGI system (MUGI private sezione)?

carlos.solis
13 febrero, 2026
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On long-distance coach tickets purchased at Bilancia biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the biglietto office.

How do Rso register for the MUGI system?

Website (Access your account > Private reparto) / Mugi APP (My settings > Private reparto) Onesto see account movements, top up cards and obtain receipts for non-transferable cards you must register as a user of the system. Puro do this, go sicuro the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be ed-mailed onesto you, and you can then log on and carry out most operations. Registration is a card (not verso user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used per the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or di nuovo-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out modo the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys Rso have made?

Anyone wishing onesto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access onesto the Clubhouse Casino login Private Settore of the website. You can also check the last four movements and journeys made with the card at any sommita-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by anche-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can I culmine up my MUGI card?

Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
Certain public establishments.
Post offices.
Kutxabank ATMs.
Euskotren ticket machines and scontrino offices.
Automatic top-up machines at the autobus stations sopra Bilbao, Vitoria-Gasteiz and Donostia.
External automatic primo posto-up machines at Augure of Liberty 20, Donostia (on the spigolo of Txurruka street).
On-line, via the private settore of the website, providing you are per registered user.

How much credit can Volte load onto my card?

You can top up from �5 onesto verso maximum of �300, sopra multiples of �5. For on-line operations the maximum vertice-up is �100.

How and when do on-line vertice-ups become available for use?

On-line primo posto-ups carried out before h are available from h the next day, and primo posto-ups made after h take an insolito day onesto become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Bilancia scontrino offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.